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Murex test sample12/8/2022 ![]() The Operate team guided the client’s database team amid the database server investigation.Įventually, the issue was identified to originate from database nodes located outside of Murex’s application, even though MX.3 was impacted due to the database server architecture. In one instance, at one of Murex’s largest clients, the system performance was severely impacted, threatening the availability of the platform. MX Operate’s mission is to restore the availability of MX.3, Murex’s flagship platform for trading, risk management and regulatory requirements, even when the root cause of failure is not directly linked to MX.3. If anything, the pandemic simply reinforced the strengths and principles of the Operate support model and organisation,” he says. “Arrangements such as work from home for weekend support were already well-established, so it was straightforward to extend them during lockdowns. Operate consultants already work remotely, and hence, are efficient at using collaborative tools to guide clients remotely. The Operate teams are organised in shifts with a global presence, meaning the pandemic did not impact their ability to deliver 24/7 support. ![]() Ganesh Kumar Mahalingam, head of lifecycle services for Asia-Pacific at Murex, says MX Operate, Murex’s round-the-clock dedicated technical support service, plays a key role in ensuring continuous stability and availability of the Murex platform for business and technical users. ![]() This achievement is testament to Murex’s ability to use remote collaboration tools strategically to help clients produce their desired outcomes with minimal overhead. ![]() Banks and vendor firms shifted quickly to remote-working solutions, while concern for ongoing project implementations grew.īut not for Murex, which managed to continue to work closely with its existing clients and successfully deliver go-lives remotely with minimal delays.ĭespite travel restrictions, from June 2020 to May 2021, Murex delivered 31 go-lives in Asia-Pacific, up from 27 go-lives in the same period a year before. The Covid-19 pandemic forced the entire financial services industry to respond quickly to new and existing business demands. ![]()
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